Frequently Asked Questions
Images
In short, no. Images form the foundation of our software. We have taken years to perfect our photography methods to ensure that what is seen with the physical eye is what is displayed on screen.
The images are created by photographing individual product samples. This allows us to show any pattern, joint colour and joint size.
We have a hardware firewall limiting port access. The Database is only accessible to specific IP’s. Bloc-Tec uses an encrypted https connection between the client and the server. Comprehensive backup and recovery plans are in place; automated full instances backups are performed daily.
Often, it is more practical for us to travel to you with our compact mobile photography rig. We travel anywhere in the world.
Hosting
In short, no. For security reasons we host the software on our servers. This also allows for updates and maintenance. Additionally, we can remove, add, and alter products as required.
Bloc-Tec software is hosted in an AWS Data Centre. AWS is one of the leading cloud platforms and is used by companies such as Netflix, Facebook and the BBC. AWS provides a very robust platform with high availability and the ability to add additional processing capacity as required.
This depends on the type of product such as colour blends and size. Taking multiple photographs ensures realistic blends are achieved and repetition is avoided. We will advise on the number of products to send.
Performance
The software is built with HTML and JavaScript version ES6. This version is fully supported by all modern browsers. This client-side platform is what gives Bloc-Tec its speed.
Yes, it is responsive to all screen sizes.
User accounts
Our cost structure is in two parts.
1.) We have a set-up cost for the initial build of your custom software which in part includes the photography of your products, image editing, building of unique data, custom theme colours and logos.
2.) After the set-up stage is complete, a subscription fee will apply on an annual basis. This allows for a reduction in the upfront costs to our clients in association with the Software development, spreading the cost out over reoccurring fees. This cost in part also allows for maintenance to ensure the software is sustained indefinitely, minor upgrades, technical support, future research and development and hosting of your unique account on our servers.
The cost is based on the number of products that need to be added. Other factors such as product size also come into consideration. We can provide a quote once we know more about your products.
Once we begin adding products into your account, we can complete 10 products per day.
The software can be housed directly on your website, or you can create a link to allow a full page view.
Your link will include your unique account name.
We work closely with our clients. We keep your software up to date with frequent maintenance updates to ensure that it is always up to date with the current web standards.
New accounts are granted approval to be used on a specific domain name. They will also run independently of a website so that they can be used in store or at exhibitions.
Yes, modules can be added at any time.
Yes, once you inform us of which product(s) needs to be removed, we will make the update for you. New products can be added once we have received product samples.